wantglasses.co.uk
April 21, 2008 by NemmaIve recently had to go and have my eyes tested again, i noticed a little while ago that my vision wasnt as sharp as it had been so i decided to go get them tested.
Walking through tescos the other day they had a promotion on so I decided to bite the bullet and get it done. I dont pay for my tests because of tax credits and get help towards new glasses.
The bottom line is my eyesights got worse, Ive dropped from -1.25 to -1.75
The last couple of pairs Ive had have been bought online from www.glassesdirect.com Ive never had any problems with them but decided try another site this time.
Ive ordered these
http://www.wantglasses.co.uk/WebsitePages/A47-p-18.html?nextimage=145
and another pair
http://www.wantglasses.co.uk/WebsitePages/539-p-114.html
Ive got both pairs for £35!
Seeing as I get a voucher worth £35.50 to help against the cost, they’ve cost me £3 odd postage….
Bargain!
I’ll update as to what they are like when they arrive.
All Ive got to do now is post off my NHS voucher!
*UPDATE*
My card WAS charged despite having been told is wouldnt be!
Im now overdrawn facing a bank charge and the rest of the money I did have in my account has been swallowed up because someone in customer services cant do their job properly!
Im not at all impressed with this company, and if it wasnt for the fact that these are the only glasses Ive seen that I really like I would be cancelling my order!
Here’s a copy of the post Ive now put on www.moneysavingexpert.com and will be posting on other sites too.
I rang to check about the NHS vouchers and how I could process the order with one.
I was told to put the order in online, and that although the card details would be taken I wouldnt be charged if I emailed customer services and told them about my voucher. I was assured twice during this conversation that no charges would be made against this account until the voucher had been processed.
I did so, immediatly sent the email through to them and told them my order details.
A couple of hours later, I recieved one back:
Hi Emma,[/font]
Thanks for the email. I have noted this on the system and will wait for your form to come through. We will go ahead with your order in the meantime. I have told accounts not to process your payment however they informed the payment went through… so i have refunded this immediately to your card. Sorry about that!
Hope this ok. Please call or email if you have any more queries
All well and good, but now I have gone overdrawn, the little bit of money in my account that was supposed to be paying for my little boys nursery session this afternoon has been swallowed up and Im now being chaqrged for it!
All because someone from the technical department cant be bothered to add an extra option on the payments page!
After speaking to customer services Ive now got to go and request a bank statement from my bank, (and pay for it!!) go and post it through to them and have to wait for t to come into my account. This Im told could take up to 10 working days!!!!!
Im disgusted! I rang and checked this information before putting an order in in good faith.
Now Im stuck at home with no money and a little boy who’s very upset that he cant go to nursery this afternoon.
Not impressed at all!!!!!!
Not really a good impression to give a new customer is it
The worst thing is that they have my contact details yet didnt even have the decency to ring and explain the situation themselves. Just sent a fairly flippant email!!!!!!!!!!
*Second update!*
In the end I actually went into town, borrowed some money from my other half and went and paid the money into the bank so I didnt get any bank charges. Highly imcinvenient especially with two toddlers in tow!
The glasses arrived quite quickly (Although I suspect this was because of the stink I kicked up more than anything!) On the day they arrived I got a call from customer services, “just to check everything was ok” and the guy I spoke to casually mentioned they had read my comments on the money saving expert forum…..
Yup, I said, nothing but the truth though. He then replied that it was a mistake that I’d been charged, although I find this hard to believe seeing as the site uses and automatic payment system, so every time someone places an order the payment is taken straight away. Unless a voucher code is created for NHS vouchers to be used I cant see how it will be stopped from happening again, but meh! lol
All in all the glasses have arrived, they arent bad quality for the price and I suppose if I had been paying for them I would have been quite happy with the site.
All in all I would reccomend people using the telepone ordering system if they are going to order using an NHS voucher….

