Comments on: wantglasses.co.uk http://ederner.wordpress.com/2008/04/21/wantglassescouk/ Just another WordPress.com weblog Fri, 23 Oct 2009 23:20:59 +0000 http://wordpress.com/ hourly 1 By: Scot http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-202 Scot Mon, 07 Sep 2009 17:48:53 +0000 http://ederner.wordpress.com/?p=13#comment-202 After a 6 week wait ive been offered a refund ,asked for one weeks ago.Just ordered glasses off another site Metsuki ,same glasses were £20 cheaper and they dont take your money until they are ready to send them. Fingers crossed After a 6 week wait ive been offered a refund ,asked for one weeks ago.Just ordered glasses off another site Metsuki ,same glasses were £20 cheaper and they dont take your money until they are ready to send them. Fingers crossed

]]> By: David Kerr http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-194 David Kerr Fri, 04 Sep 2009 16:11:19 +0000 http://ederner.wordpress.com/?p=13#comment-194 Wish I had also read this site before ordering! Placed my order on the 12th of July and I am STILL waiting to get my glasses. Last time I phoned (28th August) they claimed that their supplier has been shut the previous 14 days, despite them emailing me the week before telling me they had chased their supplier up and I should have them the following week. Just tried calling them again at 4.40pm today to further chase my order up to find that EVERY phone number and EVERY option on each number is ringing out. Clearly they are all away home and cant be bothered to deal with their customers despite claiming to be open until 5.30pm Monday to Friday. To put a cherry on top, they still have my £133.50 in their bank account gathering interest and I am both out of pocket and without glasses that I should have received within 28days. It has now been FIFTY FOUR days since I placed my order. Can't wait to get a hold of someone on the phone on Monday, thats if they can actually be arsed answering the phone. Wish I had also read this site before ordering!

Placed my order on the 12th of July and I am STILL waiting to get my glasses. Last time I phoned (28th August) they claimed that their supplier has been shut the previous 14 days, despite them emailing me the week before telling me they had chased their supplier up and I should have them the following week.

Just tried calling them again at 4.40pm today to further chase my order up to find that EVERY phone number and EVERY option on each number is ringing out. Clearly they are all away home and cant be bothered to deal with their customers despite claiming to be open until 5.30pm Monday to Friday.

To put a cherry on top, they still have my £133.50 in their bank account gathering interest and I am both out of pocket and without glasses that I should have received within 28days. It has now been FIFTY FOUR days since I placed my order.

Can’t wait to get a hold of someone on the phone on Monday, thats if they can actually be arsed answering the phone.

]]> By: Alan http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-193 Alan Fri, 04 Sep 2009 09:50:36 +0000 http://ederner.wordpress.com/?p=13#comment-193 Is this even a real company? I placed my order 2 months ago on July 6th but am yet to receive my glasses. To start with my calls were answered and I got a series of flimsy excuses about why I hadn't received them yet (the main one being a dispute with their suppliers). Now my calls are not even answered leaving me to wonder whether I will actually receive anything at all. RIP OFF.... DO NOT USE THIS COMPANY! Is this even a real company? I placed my order 2 months ago on July 6th but am yet to receive my glasses. To start with my calls were answered and I got a series of flimsy excuses about why I hadn’t received them yet (the main one being a dispute with their suppliers).
Now my calls are not even answered leaving me to wonder whether I will actually receive anything at all. RIP OFF…. DO NOT USE THIS COMPANY!

]]> By: Scot http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-192 Scot Thu, 03 Sep 2009 09:53:48 +0000 http://ederner.wordpress.com/?p=13#comment-192 Mary Membrey ,can you tell me what date you receive your glasses.Trying to find out if they are still sending glasses out or they have went bust .Thanks Mary Membrey ,can you tell me what date you receive your glasses.Trying to find out if they are still sending glasses out or they have went bust .Thanks

]]> By: Scot http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-191 Scot Thu, 03 Sep 2009 09:51:11 +0000 http://ederner.wordpress.com/?p=13#comment-191 Ordered glasses 6 weeks ago still not received them ,they cost £100.I have phoned and e mailed them everyday for last 2 weeks ,they do not answer my calls or return my e-mails .I have a feeling ive been conned.DO NOT USE. Ordered glasses 6 weeks ago still not received them ,they cost £100.I have phoned and e mailed them everyday for last 2 weeks ,they do not answer my calls or return my e-mails .I have a feeling ive been conned.DO NOT USE.

]]> By: mary membrey http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-186 mary membrey Tue, 01 Sep 2009 18:26:18 +0000 http://ederner.wordpress.com/?p=13#comment-186 i would recommend this company. i received my glasses quickly and although i had to return them as the prescription details were entered incorrectly, i received excellent customer service and reasuring emails. my glasses arrived quickly and beautifully packaged. i am very, very pleased. i would recommend this company. i received my glasses quickly and although i had to return them as the prescription details were entered incorrectly, i received excellent customer service and reasuring emails. my glasses arrived quickly and beautifully packaged.

i am very, very pleased.

]]> By: Judith http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-182 Judith Mon, 24 Aug 2009 14:24:11 +0000 http://ederner.wordpress.com/?p=13#comment-182 As others I also wish I had read these comments. Order 3xpairs of glasses on 20th July. the first pair arrived 2 wks later. On Saturday 15th August the next pair arrived - one lens was falling out of the frame and the other had a scratch/mark on the lens and also very slack in the frame. These glasses were sent back the following Monday 17th. The phone calls then started to the Company- chasing the 3rd pair and the date for the return of the faulty glasses. Excuse after excuse - ranging from sent out already to 'will be leaving on Friday 21st (both pairs)'. No e- mails have ever been answered and the phone has been put down on my husband on several occasions! The final pair arrived today - the 24th. However we were told that both pairs would definitely be sent out on the 21st (the new lens had arrived that morning)and after yet another call today we have now been told that they are still waiting for the lens!! Looking at the post mark the glasses were sent out on Saturday 22nd but the lady who answered the phone stated that they NEVER send anything out on a Saturday and when my husband argued this point she once again put the phone down. Trading standards is the next port of call. As others I also wish I had read these comments.

Order 3xpairs of glasses on 20th July. the first pair arrived 2 wks later.
On Saturday 15th August the next pair arrived – one lens was falling out of the frame and the other had a scratch/mark on the lens and also very slack in the frame. These glasses were sent back the following Monday 17th. The phone calls then started to the Company- chasing the 3rd pair and the date for the return of the faulty glasses. Excuse after excuse – ranging from sent out already to ‘will be leaving on Friday 21st (both pairs)’. No e- mails have ever been answered and the phone has been put down on my husband on several occasions! The final pair arrived today – the 24th. However we were told that both pairs would definitely be sent out on the 21st (the new lens had arrived that morning)and after yet another call today we have now been told that they are still waiting for the lens!! Looking at the post mark the glasses were sent out on Saturday 22nd but the lady who answered the phone stated that they NEVER send anything out on a Saturday and when my husband argued this point she once again put the phone down.

Trading standards is the next port of call.

]]> By: Claire http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-178 Claire Sat, 15 Aug 2009 13:49:50 +0000 http://ederner.wordpress.com/?p=13#comment-178 I also wish I had read these comments 2 months ago. I placed an order and posted my NHS voucher to the freepost address on the website. After hearing nothing I called and was told there's a 3 week back log on the freepost address. After 6 weeks they tell me it still hasn't arrived so must have got lost in the post. If that's the case it's not their fault, but I'm suspicious because each time I've called I'm given a different story, they don't reply to emails, and the feeling I'm left with is that they just don't care. now I have lost my NHS voucher, can't get a replacement and therefore am out of pocket. I've cancelled my order with them and certainly would advise anybody else not to go near them I also wish I had read these comments 2 months ago.
I placed an order and posted my NHS voucher to the freepost address on the website. After hearing nothing I called and was told there’s a 3 week back log on the freepost address. After 6 weeks they tell me it still hasn’t arrived so must have got lost in the post. If that’s the case it’s not their fault, but I’m suspicious because each time I’ve called I’m given a different story, they don’t reply to emails, and the feeling I’m left with is that they just don’t care.
now I have lost my NHS voucher, can’t get a replacement and therefore am out of pocket.
I’ve cancelled my order with them and certainly would advise anybody else not to go near them

]]> By: Jonathan http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-161 Jonathan Mon, 13 Jul 2009 17:30:53 +0000 http://ederner.wordpress.com/?p=13#comment-161 DO NOT USE wantglasses.co.uk Hi, I've had a terrible experience with wantglasses.co.uk. They are a completely rogue company so beware and realise from their shoddy looking website DO NOT USE! In summary I ordered some glasses 7 weeks ago and these were clearly advertised on their website. Customer services emailed me the next day saying they had been discontinued (despite still advertising them!). I said no worries. They had already charged my Mastercard £149.00 (by the next day!) so I asked for a refund. It has now been 7 weeks and despite 4 emails and numerous promises, they have now stopped responding to my emails and I ahve had to log this with Mastercard to apply for a refund. Appalling service and company. DO NOT USE wantglasses.co.uk

Hi,
I’ve had a terrible experience with wantglasses.co.uk. They are a completely rogue company so beware and realise from their shoddy looking website DO NOT USE!

In summary I ordered some glasses 7 weeks ago and these were clearly advertised on their website. Customer services emailed me the next day saying they had been discontinued (despite still advertising them!).

I said no worries. They had already charged my Mastercard £149.00 (by the next day!) so I asked for a refund. It has now been 7 weeks and despite 4 emails and numerous promises, they have now stopped responding to my emails and I ahve had to log this with Mastercard to apply for a refund.

Appalling service and company.

]]> By: Alastair http://ederner.wordpress.com/2008/04/21/wantglassescouk/#comment-145 Alastair Sat, 27 Jun 2009 11:49:38 +0000 http://ederner.wordpress.com/?p=13#comment-145 Brought a pair of glasses from these people, sent them back under the refund policy two months ago, still waiting for my refund. Endless stream of excuses and unkept promises from them. Have now applied for a chargeback via my credit card company and would encourage others to do the same. Brought a pair of glasses from these people, sent them back under the refund policy two months ago, still waiting for my refund. Endless stream of excuses and unkept promises from them. Have now applied for a chargeback via my credit card company and would encourage others to do the same.

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